Shipping, Returns, & Exchanges

Shipping Policy

Orders typically ship within 4-5 business days, excluding weekends and federal holidays. All battery orders are shipped via UPS. Please allow 5-7 business days for shipping. Holiday shipments may be delayed. Products other than batteries will be shipped via Fed Ex Home Delivery. Orders shipping to a PO Box will be sent via U.S. Postal Service.

Refund/Exchange Policy

Hearing aid batteries may not be returned for store credit or refund. Defective batteries can be replaced within one year of the purchase date. For sanitary purposes, domes, receivers, retention locks, slim tubes, wax traps, wax filters, hearing aid dryers, dry and store bricks, and earplugs may not be returned unless the unit is defective. All other return/exchange requests must be made within 60 days of purchase. Products must be sealed in original packaging, and not used or damaged, unless otherwise noted, in order to qualify for a refund or even exchange. Return shipping is at the expense of the customer, unless otherwise noted. For inquiries on returns/exchanges, you can call us at (888) 783-8915 or email us at